Privacy Policy

Last updated: May 29, 2026


This Privacy Policy explains how www.jocurieducative.ro collects, uses, stores and protects personal data when you visit this website, purchase digital products, contact us, use the live chat feature or interact with the website.

By using this website, placing an order, contacting us or using the live chat feature, you acknowledge that you have read and understood this Privacy Policy.


1. Data Controller

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), the data controller is:

Business Name: jocurieducative.ro

Website: www.jocurieducative.ro

Email: contact at jocurieducative.ro

Country: Romania

For any questions regarding this Privacy Policy or the processing of your personal data, you may contact us at:

contact at jocurieducative.ro 


2. What Personal Data We May Process

We may process different categories of personal data, depending on how you use the website.


2.1. Data Provided When Placing an Order

When you purchase a digital product from this website, we may process information such as:

your name;

  • your email address;
  • billing details, if required;
  • order details;
  • purchased product details;
  • payment status;
  • transaction reference or payment confirmation details;
  • download access information.

This information is necessary in order to process your order, provide access to the purchased digital products, send order-related communications and comply with legal, tax and accounting obligations.


2.2. Payment Data

Payments on this website may be processed through third-party payment providers, such as PayPal, and possibly other external payment processors in the future.

We do not normally receive or store your full payment card details. Payment information is processed by the relevant payment provider according to its own privacy policy, terms and security procedures.

We may receive limited payment-related information, such as:

  • payment confirmation;
  • transaction ID;
  • payment status;
  • payer name or email address;
  • order amount;
  • date and time of payment;
  • refund or dispute information, if applicable.

Payment processors act as third-party service providers or independent controllers, depending on the specific service and legal context.

We recommend that you review the privacy policy of the relevant payment provider before completing a payment.


2.3. Data Provided When Contacting Us

If you contact us by email, contact form, live chat or another communication method, we may process:

your name, if provided;

  • your email address, if provided;
  • your message;
  • order information, if your message relates to an order;
  • any other information you voluntarily include in your communication.

Please do not send sensitive personal data unless it is strictly necessary for your request.


2.4. Live Chat and Temporary Visitor Information

This website may use MyLiveChat or another similar live chat service to allow visitors to contact us directly.

When the live chat script is active on the website, the live chat platform may temporarily display certain technical information about visitors, such as:

  • IP address;
  • approximate country;
  • approximate city or region, based on IP address;
  • pages currently visited;
  • browser type;
  • device type;
  • operating system;
  • date and time of the visit or chat session.

This information is displayed by the live chat platform as part of its normal functionality.

We do not intentionally create or maintain a separate database of visitor IP addresses, country information or live visitor location data from the live chat service.

We do not sell this information, we do not use it for advertising purposes, and we do not use it to create individual marketing profiles.

This temporary technical information may be visible to us only while the visitor is active on the website or during the chat session, depending on the functionality and settings of the live chat provider.

We may use this temporary information only for limited purposes, such as:

  • answering visitor questions;
  • providing support;
  • identifying the approximate country or region of a visitor;
  • detecting unusual traffic, spam, abuse or possible security issues;
  • protecting the website against misuse or attacks.

If you contact us through the live chat, we may also process the information you voluntarily provide in your message, such as your name, email address or question, if you choose to provide them.

If you do not wish to use the live chat service, you may contact us by email instead.


2.5. Technical Data and Server Logs

When you access the website, certain technical data may be processed automatically by the website, hosting provider, security tools or other technical services.

This may include:

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • pages visited;
  • date and time of access;
  • referring website;
  • approximate location based on IP address;
  • error logs;
  • security logs.

This information may be used for website security, technical maintenance, fraud prevention, troubleshooting, spam prevention, abuse detection and statistical analysis.


2.6. Cookies and Similar Technologies

This website may use cookies or similar technologies.

Cookies are small files stored on your device that help the website function properly, remember preferences, manage sessions, improve user experience or collect statistical information.

We may use:

  • strictly necessary cookies;
  • functionality cookies;
  • preference cookies;
  • security cookies;
  • GDPR / cookie consent cookies;
  • payment-related cookies;
  • live chat cookies;
  • analytics cookies, if enabled;
  • third-party cookies, if used by services integrated into the website.

Strictly necessary cookies may be used because they are required for the website to function properly.

Where required by law, non-essential cookies will only be used with your consent.

You can manage or withdraw your cookie consent through the cookie settings available on the website, if provided by the cookie module.

You can also control cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of the website.


3. Why We Process Personal Data

We may process personal data for the following purposes:

  • to operate the website;
  • to process and manage orders;
  • to deliver digital products;
  • to provide download access;
  • to send order confirmations or download information;
  • to respond to questions and support requests;
  • to provide live chat support;
  • to manage customer accounts, if accounts are available;
  • to prevent fraud, abuse, spam or unauthorized access;
  • to maintain website security;
  • to identify and investigate technical issues;
  • to detect unusual traffic or possible attacks;
  • to comply with accounting, tax and legal obligations;
  • to manage refunds, complaints or disputes;
  • to improve the website and user experience;
  • to remember cookie preferences;
  • to comply with applicable laws and regulations;
  • to protect our rights, property and digital products.


4. Legal Bases for Processing

Depending on the situation, we may process personal data based on one or more of the following legal bases:


4.1. Performance of a Contract

We process personal data when it is necessary to complete your purchase, deliver digital products, provide download access, send order-related information or respond to order-related requests.


4.2. Legal Obligation

We may process and retain certain data to comply with legal obligations, including tax, accounting, consumer protection and record-keeping requirements.


4.3. Legitimate Interest

We may process certain data based on our legitimate interests, such as:

  • website security;
  • fraud prevention;
  • spam prevention;
  • customer support;
  • technical maintenance;
  • protection against cyberattacks;
  • protection of our rights;
  • prevention of unauthorized distribution of digital products;
  • improvement of our services.


4.4. Consent

We may rely on your consent for certain activities, such as:

non-essential cookies;

optional analytics cookies;

optional marketing communications, if used;

other processing activities where consent is required by law.

You may withdraw your consent at any time where processing is based on consent.


5. Third-Party Service Providers

We may use third-party service providers to operate the website, process payments, deliver digital products, provide live chat, manage cookies, ensure security or provide technical functionality.

These third parties may include:

  • payment processors, such as PayPal or other external payment providers;
  • hosting providers;
  • email service providers;
  • live chat providers, such as MyLiveChat;
  • GDPR / cookie consent module providers;
  • security providers;
  • technical maintenance providers;
  • analytics providers, if enabled;
  • other service providers necessary for the operation of the website.

These third parties may process personal data according to their own privacy policies, terms and data processing agreements.

We do not sell your personal data.


6. Payment Processors

Payments may be processed through PayPal or other third-party payment processors.

When you make a payment, you may be redirected to the payment provider’s website or payment interface. The payment provider may collect and process your personal data independently, including payment details, account information, fraud prevention data and transaction data.

We do not control how third-party payment processors process your data, except for the limited order or transaction information we receive in order to confirm and manage your purchase.

You should review the privacy policy of the relevant payment provider before completing a payment.


7. Live Chat Provider

We use, or may use, a third-party live chat service such as MyLiveChat to communicate with visitors and customers.

When the live chat feature is active, the live chat provider may temporarily process and display technical information, such as IP address, approximate country, approximate city or region, pages visited during the session, browser type or device information.

This information is made available by the live chat platform as part of its standard functionality.

We do not intentionally collect this information in a separate database and we do not use it to create marketing profiles.

If you send us a message through live chat, we may process the content of your message and any contact details you voluntarily provide, in order to respond to your request.

Any retention of technical information by the live chat provider is governed by the provider’s own privacy policy, technical settings and data processing terms.

If you do not wish to use the live chat service, you may contact us by email instead.


8. Live Chat Data Retention

We do not intentionally create or maintain a separate database of visitor IP addresses or live visitor location data from the live chat service.

Certain technical information, such as IP address, approximate country or approximate city, may be temporarily visible through the live chat platform while a visitor is active on the website or during a chat session.

Any retention of such technical data by the live chat provider is governed by the provider’s own privacy policy, technical settings and data processing terms.

If a visitor sends us a message through live chat, the content of that message and any contact details voluntarily provided may be retained for a reasonable period in order to respond to the request, provide support or keep a record of the communication.


9. Cookies

Cookies may be used to make the website work properly, improve functionality, remember user preferences, manage orders, maintain security or provide optional features.

Strictly necessary cookies may be placed without prior consent where they are required for the website to function.

Non-essential cookies, such as analytics, marketing or certain third-party cookies, will be used only where required consent has been obtained.

You can usually control cookies through:

  • the cookie settings available on the website;
  • your browser settings;
  • privacy tools or browser extensions.

Please note that disabling certain cookies may affect the functionality of the website.


10. How Long We Keep Personal Data

We keep personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law.

Typical retention periods may include:

  • order and payment-related data: kept as required for tax, accounting and legal purposes;
  • customer support messages: kept for a reasonable period necessary to respond to and manage requests;
  • live chat messages: kept according to the live chat provider settings and our support needs;
  • technical logs: kept for a limited period necessary for security and troubleshooting;
  • cookie consent records: kept as necessary to demonstrate consent choices;
  • legal or dispute-related data: kept as long as necessary to protect our rights or comply with legal obligations.

When personal data is no longer needed, we will delete it, anonymize it or securely store it according to applicable legal requirements.


11. International Data Transfers

Some third-party service providers may be located outside Romania or outside the European Economic Area.

Where personal data is transferred outside the European Economic Area, appropriate safeguards may apply where required by applicable data protection laws, such as adequacy decisions, Standard Contractual Clauses or other lawful transfer mechanisms.

Third-party providers may also process data according to their own privacy policies and legal obligations.


12. Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

These measures may include:

  • secure website access;
  • restricted access to personal data;
  • password-protected accounts or admin areas;
  • use of reputable third-party providers;
  • technical monitoring;
  • security and maintenance measures where possible;
  • limiting personal data collection to what is necessary.

However, no website, internet transmission or digital storage system can be guaranteed to be completely secure.


13. Your Rights Under GDPR

If you are located in the European Union or if GDPR applies to the processing of your data, you may have the following rights:

  • the right to access your personal data;
  • the right to request correction of inaccurate data;
  • the right to request deletion of your personal data;
  • the right to restrict processing;
  • the right to object to processing;
  • the right to data portability;
  • the right to withdraw consent, where processing is based on consent;
  • the right to lodge a complaint with a supervisory authority.

To exercise your rights, please contact us at:

contact at jocurieducative.ro 

We may need to verify your identity before responding to certain requests.


14. Supervisory Authority

If you believe that your personal data has been processed unlawfully or that your data protection rights have been violated, you have the right to contact a data protection supervisory authority.

In Romania, the supervisory authority is:

The National Supervisory Authority for Personal Data Processing

Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal

Country: Romania

Official website: dataprotection.ro


15. Children’s Privacy

The products available on this website may include educational or puzzle materials suitable for children.

However, purchases from this website must be made by adults or with the involvement and consent of a parent or legal guardian.

We do not knowingly collect personal data directly from children.

If you believe that a child has provided us with personal data without parental or guardian consent, please contact us so that we can take appropriate action.


16. Marketing Communications

We do not send marketing emails unless you have requested them, subscribed to them or otherwise consented where required by law.

If we offer a newsletter or marketing emails in the future, you will be able to unsubscribe at any time by using the unsubscribe link or by contacting us directly.

Transactional emails related to purchases, downloads, support requests, refunds, legal matters or account information are not considered marketing communications.


17. Links to Other Websites

This website may contain links to third-party websites, payment processors, marketplaces, social media pages or external services.

We are not responsible for the privacy practices, content, security or availability of third-party websites.

We recommend that you read the privacy policies of any third-party websites or services you access.


18. Digital Products and Personal Use

The products sold on this website are digital products, mainly in PDF format.

Personal data related to orders may be processed in order to deliver the purchased digital products, provide download access, send order confirmations and manage customer support.

The products are sold for personal use only, according to our Terms and Conditions.


19. Fraud Prevention and Security

We may process certain technical or order-related information in order to detect, prevent or investigate fraud, abuse, spam, unauthorized access, suspicious activity or possible attacks against the website.

This may include IP addresses, technical logs, payment status, order activity and communication records, where necessary and proportionate.


20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised “Last updated” date.

Continued use of the website after the updated Privacy Policy is published means that you acknowledge the updated version.


21. Contact

For questions about this Privacy Policy, personal data, cookies, live chat data, orders or your GDPR rights, please contact us at:

Email: contact at jocurieducative.ro

Website: www.jocurieducative.ro